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Tale of two airlines: the one I normally take, and take for gtanted -- and the one I took to get to Sarasota. And will never use again.
My love for Delta started in San Francisco, with the ineptly mismanaged boarding process, disorganized mob scene, clerks arguing about which bags are too big to go in the overheard (their test bin is about half the size of Southwest's btw), being incredibly rude to the two passengers immediately in front of me (both of them non-white; me, treated okay -- white. Am I too conscious of this sort of thing?). We get on the jetway and one of the flustered clerks runs down, pushing past passengers, with a fist full of luggage check tags. "Bin space is full, we have to start checking carry-ons," he yells, going to the guy right behind me and putting a tag on his bag. Clerk turns to me, points at my bag and says, "That will fit under the seat." Uh, no, it won't. I tell him so. He grudgingly tags and takes my bag too.
And it wouldn't fit under the seat; my backpack barely does (it has plenty of room on Southwest). The tiny overhead bins are crammed to overflowing. The flight attendants have to push and slam to get the bin doors closed. The in-flight movie sound you need to rent headphones for, but the commercials that precede it for half an hour are free, and loud.
Get to Sarasota, and no bag. Talk to the baggage clerk there; he says that there's no record in their system that my bag even exists; the clerk in SFO didn't enter the info. Sarasota clerk believes me because I have the paper tag I was given. He sets up a record for my bag in their system. I post to FaceBook about it. People tell me about when Delta lost their luggage. People at the hotel tell me about when Delta lost their luggage.
Question: why does this airline exist? Does it get repeat business? I'm flying home on a different airline, and I'm good with that. In the meantime, I have one shirt, two socks, one boxer brief(s?), and no umbrella. At least it's sunny here. New York City, now...
Update: I pushed the "Detect Location" button and LJ came up with "United States, South Carolina, Spartanburg." I'm in Sarasota, Florida. Interesting.
My love for Delta started in San Francisco, with the ineptly mismanaged boarding process, disorganized mob scene, clerks arguing about which bags are too big to go in the overheard (their test bin is about half the size of Southwest's btw), being incredibly rude to the two passengers immediately in front of me (both of them non-white; me, treated okay -- white. Am I too conscious of this sort of thing?). We get on the jetway and one of the flustered clerks runs down, pushing past passengers, with a fist full of luggage check tags. "Bin space is full, we have to start checking carry-ons," he yells, going to the guy right behind me and putting a tag on his bag. Clerk turns to me, points at my bag and says, "That will fit under the seat." Uh, no, it won't. I tell him so. He grudgingly tags and takes my bag too.
And it wouldn't fit under the seat; my backpack barely does (it has plenty of room on Southwest). The tiny overhead bins are crammed to overflowing. The flight attendants have to push and slam to get the bin doors closed. The in-flight movie sound you need to rent headphones for, but the commercials that precede it for half an hour are free, and loud.
Get to Sarasota, and no bag. Talk to the baggage clerk there; he says that there's no record in their system that my bag even exists; the clerk in SFO didn't enter the info. Sarasota clerk believes me because I have the paper tag I was given. He sets up a record for my bag in their system. I post to FaceBook about it. People tell me about when Delta lost their luggage. People at the hotel tell me about when Delta lost their luggage.
Question: why does this airline exist? Does it get repeat business? I'm flying home on a different airline, and I'm good with that. In the meantime, I have one shirt, two socks, one boxer brief(s?), and no umbrella. At least it's sunny here. New York City, now...
Update: I pushed the "Detect Location" button and LJ came up with "United States, South Carolina, Spartanburg." I'm in Sarasota, Florida. Interesting.
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